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We know you're going to love your CoolCabana and we make them to improve your experience outdoors without compromising on quality. We want you to be confident in making your purchase so in the unlikely event of a manufacturing or material defect we'll make it right within 1 year of your purchase. All you need to do is follow the instructions below.
In accordance with consumer laws consumers must return items so they can be assessed by the supplier to determine if damage is a manufacturing defect or caused by misuse. Here at CoolCabanas we have interchangeable components and found it Simpler, Smarter and Better for clients to first email us details of the problem, supporting photos and their order number to firstname.lastname@example.org
Upon receipt of all information we'll then make an initial assessment from the photos and can usually offer a solution without you needing to send the item back for a full assessment.
Please note our warranty only covers items purchased directly from us, if you purchased elsewhere you'll need to contact your Re-seller.
If we deem the issue misuse we'll provide a price for a replacement part and if you've shipped the item back to us also a price to re-ship the repaired item back to you.
Where damage is a manufacturing or material defect we'll either ship a replacement free of charge or repair it and refund the return shipping costs and pay to re-ship it back to you.
Please note our warranty specifically excludes: Damage caused by high winds (15-20mph+), misuse, negligent use, excessive force, damage caused by fair wear and tear or damage caused by not using your CoolCabana in accordance with the instructions. CoolCabanas reserves the right to determine whether or not the fault is a manufacturing defect or not.
If the damage was caused by misuse then don't worry - just scroll to the bottom of this page where you can purchase a replacement part and we'll ship it straight out so you can get back on the beach as soon as possible. Note, we only charge the shipping and handling fees we incur in providing replacement parts to you.