For North America we ship from Atlanta Ga, Philadelphia Pa and Los Angeles Ca. Standard free shipping provides for items to be shipped within 1-2 business days with delivery 2-6 business days later and applies only to Contiguous States. For Hi and Alaska shipping cost is calculated during checkout.
We offer expedited shipping which may be selected during checkout. Orders for in-stock items received before 11am ship same or next business day. Orders for in-stock items received after 11am ship next business day. Items may be shipped direct from overseas warehouses, for items on backorder we specify the expected ship date which is shown in the product title.
Please note; requests to change shipping address or returns due to a wrong or incomplete address incur an extra fee to cover the cost of shipping the returned item and/or reshipping to the alternate address. Once shipped it is difficult to change the address and the method cannot be changed. In most cases by providing your cell phone and email our courier will pre-warn you of your delivery. All ship times are calculated in business days, exclude weekends and public holidays. Ship times are calculated as "days in transit" which start the day after the order is collected by the courier. Once collected by the courier our obligations are met and subsequent delays caused by the courier, weather or Covid19 are out of our control and responsibility.
For countries outside the USA and Australia we ship within 2-3 business days and delivery is subject to the country you're shipping to, typically within Europe it's around 3 weeks. For shipments outside of the USA and Australia the buyer is responsible for any duties, fees and taxes which may be payable to authorities of the destination country, in these cases the buyer or receiver is normally contacted directly by the courier company.
With every order you will be issued your own unique CoolCabana order number, tracking details will be provided at time of shipping so you can track delivery.
CHANGES TO DELIVERY & RETURNS
Once orders ship you will receive a tracking number and shipping notice. In most cases we ship with UPS, once shipped the shipping method cannot be changed. If you need to change your address we endeavour to do our best but cannot guarantee this. Have a question? just say hello email@example.com
If you have purchased directly through this website, we provide a refund on unused and unopened items that are returned within 14 days of receipt by you.
Buyer's are responsible for the return and original shipping costs. Do not ship items sold by any third party to us as the third party Re-Seller is responsible for their returns, warranties and refunds to their clients.
To return an item:
1. Purchase a return label here.
2. Email your order confirmation and your original order details to us at firstname.lastname@example.org. We will then send you a return label.
3. Attach the return label to your original CoolCabana box and drop it to a UPS store. Once received and checked you will receive a direct refund less the original shipping costs.
Once returns are assessed and a refund authorised you will receive a refund notice and the funds are automatically and immediately deducted from our account, the time it takes for the refund to appear on your card or account depends upon the provider, this can take up to 2 weeks or more.