For North America we ship from our Los Angeles warehouse. Standard free shipping provides for items to be shipped within 1-2 business days and typically deliver on the West Coast 2-3 business days later and 4-8 business days on the East Coast.
We offer expedited shipping options which may be selected during checkout, orders received before 11am ship same business day or next business day if received after 11am or ordered on a non-business day. Items may be shipped direct from overseas warehouses, for out of stock items we will specify the expected ship date on the items information page visible while shopping, sold out items will appear as "Sold Out".
Please note; any subsequent requests to change shipping address or returns due to a wrong or incomplete shipping address incur an extra fee to cover the cost of shipping the returned item then reshipping to the correct or alternate address. In most cases by providing your mobile phone and email contact details the courier company will pre-warn you of your delivery and you may be able to redirect your items.
For countries outside the USA, Australia, Canada and Mexico we ship within 2-3 business days and delivery is subject to the country you're shipping to, typically within in Europe it's around 14 days, other countries and locations can take up to 3 weeks. For shipments outside of the USA and Australia the buyer is responsible for any duties, fees and taxes which may be payable to authorities of the destination country, in these cases the buyer or receiver is normally contacted directly by the courier company.
With every order you will be issued your own unique CoolCabana order number and tracking details will be provided at time of shipping so you can track your items delivery.
CHANGES TO DELIVERY
Once orders ship you will receive a tracking number and shipping notice and any changes can then be made by you directly with the courier. In most cases we ship with UPS. Have a question? just say hello firstname.lastname@example.org